AICS (Assistance to Individuals in Crisis Situations) is part of the City Social Welfare and Development Office (CSWDO) protective services for the poor, marginalized and vulnerable/disadvantaged individuals. The AICS has been implemented by the Department of Social Welfare and Development (DSWD) for decades for decades and has been adopted by various LGUs in the country. The program is in form of financial assistance to indigent individuals/families.

Financial assistance is defined as limited assistance either in cash or guarantee letters (to service provider) to individuals and families whose normal functioning has been hampered due to difficult situations brought about by dysfunctional situations that may be caused by poor health conditions, natural and man-made calamities and other crisis situations.

The medical services may be in the form of the following:

  • Medical Assistance – assistance to help shoulder medical treatment (i.e. laboratory procedures including but not limited to CT scan, ECG, 2DEcho, assistive medical devices, etc.) and other medical expenses.
  • Hospital Bill Assistance – assistance to help shoulder hospitalization expenses.

The type, kind, and amount of financial assistance to be provided to beneficiaries shall be based on the assessment and recommendation of the CSWDO social workers and/or other authorized personnel, duly approved by the City Social Welfare and Development Officer and the City Mayor.


The beneficiaries of the AICS shall be the walk-in and referred clients from Mabalacat City who is declared/classified as indigent by the Barangay. Priority shall be given, first, to beneficiaries belonging to indigent families under the National Household Targeting System for Poverty Reduction (NHTS-PR), second, to families belonging to informal sector, and third, other poor, marginalized and vulnerable/disadvantaged families.

Individual Medical Assistance Program


Hemodialysis / Chemotherapy

REQUIREMENTS: Medical Certificate Costing and Treatment Protocol Brgy. Indigency Photo copy of Voter’s ID (1) Set photo copy of all documentsRead More >>

Central Pharmacy

Medical Assistance (Prescription) REQUIREMENTS: Medical Certificate Medicine Prescription Brgy. Indigency Photo copy of Voter’s ID (1) set photo copy of all documents Central Pharmacy Requirements for availing medicine: Photocopy of: -Reseta (Latest) -Barangay Indigency -Voter’s ID/ Certification from COMELECRead More >>

Clinic Schedules

  Internal Medicine/Diabetologist Monday – Friday 9:00 am – 10:00 am (Except Thursday)   Oncology (Cancer Clinic) Tuesday (9:00 am – 12:00 pm)   OB-Gyne Tuesday (1:00 pm – 5:00 pm)   Opthalmology (Eye Clinic) Thursday (8:00 am – 11:00 am)   Surgery Thursday (10:00 am – 12:00 pm)   Pedia Clinic Thursday (2:00 –……Read More >>

Hospital Bill Assistance

REQUIREMENTS Medical Abstract (w/signature, license and PTR number of Doctor) Final Hospital Bill (w/ detailed statement of account and summary of billing w/ signature over printed name of billing clerk) Promissory Note (Notarized) Brgy. Indigency Photo copy of Voter’s ID (1) Set photo copy of all DocumentsRead More >>

Medical Assistance (Laboratory)

REQUIREMENTS: Medical Certificate Doctor’s Request for laboratory (with costing) Brgy. Indigency Photo copy of Voter’s ID (1) Set photo copy of all documentsRead More >>